Overview
Working with inspiring and experienced colleagues, you'll find that the atmosphere in our Cairo office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a difference.
Responsibilities
- Perform order check and validation.
- Close unconfirmed orders – identify undelivered orders and items; cancel and close the undelivered orders.
- Manage disputes with customers on quantity (receive information about order refusal; initiate process for legal procedure if required).
- Manage returns: generate credit/debit notes; Create return order in SAP.
- Manage refusals: receive information about refusals.
- Triage the kind of penalties received .
- Analyse the proforma document (received from customer/sales) to understand why customer is penalizing.
- Act as the key contact for all request regarding penalties (Finance for P&L, report, Ad Hoc request for KAM etc.) and external customers for penalties) which do not involve negotiation.
- Track the ticket status and route to appropriate people if needed.
- Receive and record claims details by e-mail (external or internal call).
- Respond to relevant parties and close tickets with all data gathered.
- Take part in order management performance review.
Qualifications
- University degree
- Proficiency in French and English
- Previous exposure to similar role would be a plus
- Excellent analytical skills and numerical abilities
- Great communication and interpersonal skills
- Strong Excel & Office package knowledge is mandatory
- Ability to handle continuous improvement projects
- Results oriented
- SAP experience would be a plus
